Privacy Policy

Last updated: 13 July 2026

1. Who we are

Nuxiv (“Nuxiv”, “we”, “us”) is a football scouting intelligence platform operated by Duque LTD, a company registered in the United Kingdom (company number 13122478, registered office International House, 12 Constance Street, London, E16 2DQ, United Kingdom, incorporated 8 January 2021).

For the purposes of the UK GDPR and the Data Protection Act 2018, Duque LTD is the data controller for personal data processed through nuxiv.app and the Nuxiv application.

Questions, or want to exercise your rights? Email privacy@nuxiv.app.

2. What data we collect

Category	Examples	Where it comes from
Account data	Name, work email, club or organisation, password hash (or Google account identifier if you sign in with Google)	You, at sign-up
Billing data	Subscription plan, status, renewal date, last four digits and card brand, billing country	Stripe. We never see or store your full card number — Stripe collects it directly.
Usage data	Searches you run, players you shortlist, filters you set, features you use	Generated as you use the platform
Scouted players	The players you open in the console, kept as a list on your account (name, position, club, market value, and when you looked at them) so you can find them again from any device. Only you can see your list. You can delete any entry, or clear the whole list, at any time from the Scouted panel.	Generated as you use the platform
Technical data	IP address, browser type, device, timestamps, error logs	Collected automatically by our servers
Communications	Emails and support messages you send us	You
Public profile	Photo, bio, club or agency, and — only if you choose to add it — your WhatsApp number. Also who you follow and who follows you.	You. Everything here is optional. A profile marked Private is visible only to people you follow; nobody else can see it, including your number.

Data about footballers

Nuxiv processes performance statistics, market valuations, contract dates and career history relating to professional footballers. This information is sourced from public and licensed third-party providers and is processed for the legitimate interest of enabling professional talent assessment within the football industry. We do not process special category data about players (such as health or biometric data), and we do not build profiles of amateur or underage players.

3. Why we use it, and our legal basis

Purpose	Legal basis (UK GDPR Art. 6)
Create and operate your account; deliver the scouting platform	Performance of a contract
Take payment, manage subscriptions, prevent payment fraud	Performance of a contract; legal obligation
Keep the service secure, debug faults, prevent abuse	Legitimate interests
Improve the product and the accuracy of our recommendations	Legitimate interests
Send service emails (receipts, security alerts, trial reminders)	Performance of a contract
Send marketing emails	Consent — withdraw it any time via the unsubscribe link
Show your public profile to other subscribers, and let them contact you	Consent — you choose what to publish, and can delete it at any time
Meet accounting, tax and legal obligations	Legal obligation

4. Automated decision-making

Nuxiv ranks and recommends players using algorithmic scoring and a generative AI model. These outputs are decision support for professionals, not decisions about you. We do not use automated processing to make decisions producing legal or similarly significant effects about our users within the meaning of Article 22 UK GDPR. Recommendations are advisory; a human always makes the final call.

5. Who we share data with

We do not sell personal data. We share it only with processors that help us run the service:

We serve every asset — including country flags — from our own domain. Your browser does not contact any third-party CDN while you use Nuxiv.

Processor	What for	Where
Supabase	Database and authentication	EU / US
Stripe	Payment processing and subscription billing	EU / US
Vercel	Application hosting and delivery	Global edge network
Google (Gemini)	Generating scouting analysis on request	US
API-Football	Football performance statistics	EU
Google (Sign in with Google)	Optional authentication	US

We may also disclose data where required by law, or to a buyer in the event of a sale or restructuring of the business (you will be told first).

6. International transfers

Some processors are outside the UK. Where that happens we rely on UK adequacy regulations or on the International Data Transfer Addendum to the EU Standard Contractual Clauses, together with additional safeguards where needed.

7. How long we keep it

Account data: for as long as your account is open, then 30 days after closure.
Billing records: 7 years — HMRC requires it.
Usage and technical logs: up to 12 months.
Scouted players: until you remove them or clear the list — and deleted with your account.
Marketing contacts: until you unsubscribe, then we keep a suppression record so we don’t email you again.

8. Your rights

Under UK GDPR you can ask us to: access your data; correct it; delete it; restrict or object to how we use it; port it elsewhere; and withdraw consent at any time.

Email privacy@nuxiv.app and we will respond within one month. If you are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

9. Security

Data is encrypted in transit (TLS) and at rest. Access to production data is restricted and logged. Card data never touches our servers — Stripe handles it, and Stripe is PCI DSS Level 1 certified. No system is perfectly secure, but if a breach affects your rights we will notify you and the ICO within 72 hours as the law requires.

10. Children

Nuxiv is a business tool for football professionals. It is not directed at children and we do not knowingly collect data from anyone under 18.

11. Changes

If we change this policy materially, we will email you and update the date above before the change takes effect.